Refund Policy

This Refund Policy outlines the terms and conditions under which customers may request refunds or returns for products purchased through xalvornodeaby. We aim to ensure a fair and transparent process for all purchases.

1. General Policy

Customers may request a refund or return for products within 30 days of receipt, provided the items are in their original condition. Our refund policy applies to both physical and digital goods sold through our online store.

2. Eligible Items & Conditions

To qualify for a return, items must be unused, in their original packaging, and accompanied by proof of purchase. Digital goods must not be downloaded or accessed to be eligible for a refund.

3. Non-Refundable Items

Certain items are non-refundable, including digital downloads once accessed, final-sale items, and any products that have been opened or used. Please check the product details before making a purchase.

4. How to Request a Refund

To initiate a refund request, please contact our support team with your order number and a brief description of the issue. Our team will provide instructions for returning the item and processing your refund.

5. Processing Time

Refunds will be processed within 5-10 business days after we receive the returned item. You will be notified via email once your refund has been initiated.

6. Exchanges & Replacements

For defective or damaged items, please contact us to arrange an exchange or replacement. We are committed to ensuring customer satisfaction and will handle such requests promptly.

7. Contact & Disputes

If you have any unresolved issues regarding refunds, please contact our support team for assistance. We are dedicated to resolving disputes fairly and efficiently.

Contact Us

Email: [email protected]: [email protected]

Address: Via Roma, 123, Milan, Italy: Via Liberty 652, 94507 Rome